Senior International Enquiry and Conversion Officer

Job Description

• Collaborative, innovative and supportive work environment.
• Join a highly motivated and enthusiastic team.
• The position is located at our Footscray Park Campus. 

About Us:

At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028: Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride.

About the role

The overall purpose of the Senior International Enquiry and Conversion Officer is to coordinate the organisational, communications and administrative functions of the International Enquiry and Conversion unit, ensuring efficient operations and high-level customer service to prospective international students.

The Senior International Enquiry and Conversion Officer will support the development and implementation of strategies focused on delivering nurturing communications across multiple channels to international applicants and leads. 

An example of duties you may perform will include:

• Deliver excellent customer service, as the first point of contact for international students and visitors, in response to enquiries received face-to-face, electronically (e.g. email and Facebook) and telephone.
• Coordinate organisational, communications and administrative functions to ensure the unit’s efficient operations.
• Supervise a team of International Student Officers providing direct customer service via multiple channels to prospective international students.
• Provide general information and factual advice to prospective international students and generate standard correspondence to routine enquiries.
• Liaise effectively with organisational units and staff beyond VU Global to ensure smooth acceptance and enrolment for international students. 

This is a full-time continuing position at a HEP6 $85,667 - $92,728 classification plus 17% superannuation, working 36.75 hours per week.

About the person

Successful applicants will have:

• a degree-level qualification and/or extensive administrative and customer service experience in a related field.
• broad knowledge of the Australian education system and government policy affecting international students.
• demonstrated commitment and capacity to deliver high quality client/customer service.
• excellent organisational skills with the ability to determine priorities, schedule work to meet deadlines.
• demonstrated commitment and capacity to deliver high quality client/customer service.
• well-developed verbal and written communication skills, ability to maintain confidentiality and demonstrated commitment and capacity to deliver quality client/customer service in a team environment.
• demonstrated ability to lead a team and work cooperatively and effectively as part of a team.

Benefits

• Salary sacrifice options
• Professional development opportunities
• Flexible working arrangements available
• Paid study leave
• On-site gym and fitness centre and more!

What We Offer:

For information on our employee benefits, flexible working, discounts in private health insurance and gym memberships and salary packaging please visit https://www.vu.edu.au/staff/benefits-services-for-staff

How to Apply:

To view a copy of the position description, please click here . Your application must include: 

• A cover letter,
• Your curriculum vitae/resume, 
• Your responses to the Key Selection Criteria listed in the Position Description  
• Evidence of applicable qualifications, licences and registrations

For further information relating to the position, please contact Dan Cherry, International Communications Manager by email at [email protected]

Applications close at 11:59pm on Monday the 8th of April 2024 (AEST).

Our Commitment to Protecting Country: 

Victoria University honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect our Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share. 

Victoria University is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under-represented backgrounds in this field.

About Us
Victoria University (VU) is the  University of the West .
For more than 100 years, Victoria University (VU) has offered accessible education to students in Melbourne’s west and beyond.
We are one of Australia’s few dual-sector universities, with currently over 40,000 enrolled vocational and higher education students studying across our campuses.
Our moral purpose is to provide vocational and higher education that transforms the lives of students and the communities we serve. Our values are a living set of actions that underpin our moral purpose.
The VU Values are that we are always:
• welcoming
• ethical
• shaping the future 
• together.
This is the VU Way. We are always WEST.
At VU we believe diversity is a strength – the more diverse perspectives, identities, cultural backgrounds, ages and experience of our students and staff, the better our working environment, research and educational experience of our students.
With a culturally diverse population of students and staff from a wide range of backgrounds, we strive to foster a welcoming and inclusive environment where all students and staff are respected, valued and enabled to thrive.