Senior Functional Analyst

• Full-time, Continuing position
• Salary Level HEW 8 + 17% Superannuation and Flexible Working Arrangements
• Based at the Melbourne CBD campus, but may be required to work and/or be based at other campuses of the University

About You

Working as part of the Student Experience area, the Senior Functional Analyst will work closely with business and technical stakeholders to deliver the design and development of solutions that are aligned to meet the needs of the University.

The Senior Functional Analyst works both independently and in teams comprised of functional and technical staff, as well as contracted external consultants on a variety of tasks and initiatives. The Senior Functional Analyst will be required to report regularly on assigned tasks, to effectively engage and communicate with staff at all levels across the University.

The Senior Functional Analyst will become an expert in the functional domain(s) in which they operate and will provide consultative advice to stakeholders as required.

To be successful in this position, you’ll have as a minimum:

• Extensive experience with multiple ServiceNow modules including ITSM, ITOM, HRSD and custom applications. Able to lead a significantly complex piece of analysis work.
• Demonstrated experience and understand of the student lifecycle particular about admission and pathways in higher education sector.
• Proven excellent interpersonal and communication skills (both written and verbal) with the ability to establish effective working relationships with fellow IT colleagues, the business and other stakeholders.
• Advanced consultation, influencing and negotiation skills and proven ability to engage effectively with diverse stakeholders to achieve successful outcomes. 
• Excellent analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in development of robust solutions to problems.
• Strong knowledge of the SDLC and involvement across the entire project lifecycle
• Experience in both waterfall and agile methodologies, and able to bring ‘fresh’ ideas to the project team and operations.
• Demonstrated ability to take on accountability for complex pieces of work and work autonomously.
• Flexible, able to adapt to change quickly and work with some ambiguity, yet still delivering quality outcomes.
• Demonstrate understanding of ITIL Foundations, principles and its application.

Please Note: Appointment to this position is subject to passing a Working with Children and National Police Check.

About the Portfolio

The Operations Portfolio enables an integrated, enterprise-wide delivery for best practice student and staff experiences. 

The Portfolio incorporates the following business units:  Enterprise Projects and Business Performance (EPBP), Communications, People, Information and Technology Services (ITS), Office of the Chief Operating Officer, Procurement and Vietnam Operations.

The Portfolio houses significant drivers and delivery components across the staff and student journeys and enables the overall experience for both groups.  The Portfolio is integral in bringing the RMIT strategy to life, across the globe.  Each of these functions supports the global operations of the University both directly as well as through its controlled entities.

The Information Technology Services (ITS) function, provides RMIT University with current and emerging Technology systems and services. Our vision of “unleashing technologies to enable great experiences for RMIT communities” supports a proactive and leading-edge technology ecosystem, mindset and delivery empowering the advancement of the University’s commitment to advancing Lifelong Learners.

To Apply 

Please submit your CV and covering letter addressing your suitability for this position by clicking on the ‘Apply’ link at the top of this page.

For further information about this position, please see the Position Description hyperlinked below.

Position Description - Senior Functional Analyst

Please note, if you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to RMIT's Jobs website to access the Position Description at the bottom of the page.

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Applications Close:
12 May 2024 11.59 pm

RMIT is an equal opportunity employer committed to  being  a child safe organisation. We are dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability and age. Applications are encouraged from all sectors of the community and we strongly encourage applications from the Aboriginal and/or Torres Strait Isla n der community.  

At RMIT, we are committed to supporting adjustments throughout the recruitment and selection process, as well as during employment. We actively support and encourage people with disability to apply to RMIT. To discuss adjustment requirements, please contact Kassie (Senior Talent Acquisition Advisor), via [email protected] or visit our Careers page for more contact information - https://www.rmit.edu.au/careers .

We are a Circle Back Initiative Employer – we commit to respond to every applicant.