Sale Assistant (12 months & contracted through 3rd party)

About RMIT VIETNAM

RMIT is a global university of technology, design, and enterprise. We are global in footprint and even more importantly, we are global in mindset. We are committed to making a positive impact wherever we go. The wider our reach, the deeper our connections, the greater our impact.

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University with over 1,200 staff and 15,000 students, in three locations, and recently awarded one of the Best Companies to work for in Asia 2023. From a media perspective RMIT Vietnam enjoys a 40% share of voice in the sector. It brings a world-class education and globalised study environment to the heart of Asia, offering programs in business, technology, communication, design, fashion, and English language. It boasts an impressive range of extra-curricular activities that encourage students to innovate and network globally.

Degrees are awarded by RMIT in Australia and taught in English, enabling Vietnamese students (and visiting international students) the opportunity to receive an international education without having to leave home.

Your role

Sales Assistant will be the person who assists Student Recruitment team to follow up with prospective students and parents during the time they are looking for programs’ information. Accordingly, the role will support to call and early engage with inquiries and leads from different engagement channels. In addition, Sales Assistant will also involve data entry of all customers related enquiries that arrive via telephone, walk-in and/or events.

Key Accountabilities

1. Customer service

• Provide high level of service to prospective students and parents to ensure quality customer service at all times.

• Assist in the monitoring of customer services including volume of incoming calls, digital channels, and direct customers to Program Advisor for their needs as well as supporting the Student Recruitment team by answering FAQs for new students, prospects, parents.

2. Engage and nurture leads

• Effectively consult and provide advice and feedback on RMIT and its programs, entry requirements, admissions and selection processes for potential parents and students in a transparent and timely manner via telephone (or through face-to-face interactions when required).

• Rate and convert leads to potential pipeline so that Program Advisors have quality pool to close sales and transfer to enrolments.

•  Participate in Student Recruitment events (which may include high school engagement events when required) in HCM/HN and provinces that showcase the University and its programs.

3. Sales Admin

• With reference to guidelines of the data entry processes into the CRM, ensure high level of accuracy across all information obtained through recruitment events and related activities.

• Support Program Advisors to complete student recruitment process from initial enquiry to the point of enrolment and ensure provision of high level of customer service across touchpoints with potential parents and students.

• Support Program Advisors to collect documents and send applications to Admissions team

• Support Program Advisors to prepare sales kit for events and daily consultation.  

Key Selection Criteria

• A relevant Bachelor’s degree

• At least 1 year of experience in a similar position.

• Confident and interested in consulting with customer via telephone

• Demonstrated ability to service clients and provide client-focused solutions.

• Demonstrated organizational and administrative skills.

Other Information

• Contract duration: 12 months (the first contract: to 30 Jun 2024)

• Highly competitive gross salary

• Annual leave: 1 day per working month

• Accident Insurance 24/7

• Free use of onsite sports and fitness facilities

• Library on campus and online - access to RMIT Australia online library

English Proficiency

English is the language of teaching and communication at RMIT Vietnam. For this role, the minimum requirement is IELTS General 5.5 (or equivalent Linguaskill 0). 

To be eligible for this position you must be a Vietnamese citizen.  Applications received from non-Vietnamese candidates will not be considered.

To Apply

Please submit your CV and cover letter addressing your suitability for this position by clicking on the ‘Apply’ link below

Applications Close:
25 thg 2 2024 11.59 pm

RMIT University Vietnam (RMIT Vietnam) is a campus of RMIT University. RMIT Vietnam is creating an innovative research, teaching and learning culture. We are committed to providing internationally recognised high-quality education and professional training for our students, clients and members of the community.  As an internationally recognised Australian university based in Asia, RMIT Vietnam is assisting in the development of human resources capability in Vietnam and the region.

https://www.rmit.edu.vn/about-us