Onsite Support

CSIRO, Australia

Updated: 3 days ago

  • Supportive, rewarding, inclusive environment. 
  • Innovative and collaborative workplace with fantastic flexibility 
  • Join CSIRO - Australia's premier research organisation

The On-Site Support team is part of CSIRO Information Management and Technology (IMT) and is responsible for the delivery of effective and timely IT support within CSIRO.

On-Site Support is the secondary point of contact for IMT services within CSIRO. It’s main functions are:

  • On-Site Support: Hands-on support for tasks requiring physical assistance to resolve an issue or fulfil a request.
  • Remote Support: Remote incident resolution and request assistance using different IMT tools. Support scope includes staff based across Australia and over-seas.

    • On-Site Support staff members are expected to actively contribute to the quality of the service delivered to clients. The successful applicant will require an excellent customer service ethic, strong IT knowledge and skills, and be able to provide an effective and efficient response to incidents and requests spanning a broad physical and technical range and with varying levels of complexity. The successful applicant will also possess outstanding organisational, interpersonal, and communication skills.

    This role will actively contribute to IMT's service direction, participating in applying adaptive and innovative solutions to complex and/or ambiguous issues across one or more service and/or technical streams. Through demonstrated client focus, the incumbent will gain the support of key stakeholders, and contribute to integrating IMT technical solutions with business requirements to achieve CSIRO's strategic and organisational objectives.


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