Manager, HiQ Service Points & Future Students

• $138,282 to $154,666
• Ongoing, full-time
• Gardens Point (hybrid option available)

• Reference number: 231190
• Term: Ongoing, full-time
• Remuneration: $163,646 to $183,034 pa (HEW10) (inclusive of $138,282 to $154,666 salary pa, 17% superannuation and 17.5% recreation leave loading)
• Location: Gardens Point (hybrid option available)
• Open to: current staff members of QUT who have ongoing full-time work rights in Australia. In support of our strategic priority of Indigenous Australian success, Aboriginal Australians and Torres Strait Islander people who are not QUT staff are also eligible and encouraged to apply.

Who are we looking for?

We are seeking a Manager, HiQ Service Points & Future Students to join HiQ, Student Services and Wellbeing, Administrative Division.

The Manager, HiQ Services Points & Future Students has responsibility for the strategic leadership of future student services, including orientation programs, and HiQ service points on both campuses. Working closely with the Student Engagement management team this role manages the university-wide conversion strategy for the domestic cohort. The Manager HiQ Services Points & Future Students has strategic oversight to integrate enquiry services and the onboarding student journey from the offer stage, early engagement, orientation and transition, including collaborating with Marketing and Communications to ensure alignment of first year communications with communications throughout the student life cycle. The position will lead a team and collaborate with key stakeholders to develop a strategy and service model for the continuous improvement of prospective student enquiries through HiQ Service Points and the onboarding journey of orientation and transition.

We’re offering this role as a hybrid position as part of QUT’s commitment to embracing the opportunities created by a more virtual and connected world.

About us

QUT is a major Australian university with a global outlook and a 'real world' focus. We are an ambitious and collaborative institution that seeks to equip our students and graduates with the skills they will need in an increasingly disrupted and challenged world.

Student Engagement comprises of HiQ Contact Centre, Future Student & HiQ Service Point, Service Improvement & Engagement, and QUT Sport. HiQ is the university’s contact point for members of the public, staff, prospective and current student enquiries and support services. Services to students and staff include general information, IT support, Library, and student administration. Engagement with future students and their orientation to the QUT student experience is a core focus of Student Engagement. The Engagement team is responsible for delivering co-curricular programs that further build QUT’s sense of community and support students to develop their professional identity, networks, and employability. QUT sport has strategic and operational oversight of sport activities and programs at QUT..

What you need to succeed

1. Qualifications, experience, and training equivalent to a postgraduate degree with extensive relevant experience in developing, implementing and evaluating conversion and orientation strategies, policies and programs; OR an equivalent combination of relevant knowledge, training and/or experience.
2. Demonstrated knowledge of the commencing student experience, and proven expertise in the coordination and delivery of orientation and transition programs, and first year communication.
3. Experience in leading and managing a service delivery area and implementing complex projects to an agreed plan, with extensive stakeholder engagement, risk management and analysis of benefits.
4. Extensive experience in communication planning, including integrated marketing communication and including an understanding of student development and working with students as partners.
5. Demonstrated ability to effectively lead and mentor a team and manage conflicting deadlines.
6. Demonstrated experience with CRMs and IT systems to extract and analyse data to improve the service delivery to students.

Life at QUT

We're committed to building a culture that fosters connection between people and purpose. Beyond personal and professional fulfillment, a career at QUT offers:

• A healthy work-life balance with a blend of on-campus and off-campus work arrangements for applicable positions. 
• Competitive remuneration with up to 17% superannuation. 
• Generous maternity leave including primary carer parental leave of up to 26 weeks (including 17% super). 
• Stay healthy with Fitness Passport and enjoy discounted rates on private health insurance. 
• Leave loading of 17.5%. 
• Purchased Leave Scheme - up to 8 extra weeks. 
• Salary Packaging Scheme for additional superannuation contributions, vehicle leasing, and on-campus services such as childcare, parking, and gyms. 
• Numerous opportunities for professional development including leadership programs and workshops, and our study assistance scheme.
• Commitment to our Indigenous Australian staff through initiatives such as the Indigenous Australian Staff Network, Cultural and Ceremonial Leave, Staff Development Workshops, and representation on university committees.
• We see diversity and inclusion as our strengths. 
• Explore more benefits of life at QUT .

In support of our

Indigenous Australians Employment Strategy

, we aspire to an Indigenous Australian workforce participation of 3.6% and we encourage Aboriginal Australians and Torres Strait Islander people to join us in pursuing a fulfilling career. 

We believe in creating safe spaces for inclusivity to flourish and we know that diversity is our strength –

see our commitment

. If you’re curious, innovative, and ready to experience what a career at QUT can offer, we’re ready to meet you.  

Job opens: 

Applications Close: 02-Jan-2024 at 11.30pm

Find out more and apply by clicking Apply or the link below.

View the job details at:https://qut.nga.net.au/?jati=B5C77F39-C88E-9D06-44ED-D249F5538F66

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