Manager, Future Student Engagements

• $118777 to $124214 pa (HEW9)
• Ongoing, Full-time, Joondalup Campus
• Open to candidates with the relevant work rights

JOONDALUP CAMPUS 
GENEROUS SALARY PLUS 17% SUPERANNUATION
ONGOING, FULL-TIME
OPEN TO AUSTRALIAN OR NEW ZEALAND CITIZENS OR AUSTRALIAN PERMANENT RESIDENTS
Overview
Reporting to the Director of Business Growth and Development, this exciting and challenging leadership role is responsible for the development and management of the University’s Future Student Engagement activities that will deliver quality proactive, customer focused outcomes aligned to the University’s operational and strategic priorities. If you have experience of leading Sales / Growth teams with an absolute focus on delivering an exceptional Customer Experience - and would love to work in a rewarding environment, then please read on.

We are looking for an experienced and motivated Leader who loves setting high standards for delivering Customer Experiences and thrives on achieving Growth and Sales targets to become the next Manager of Future Student Engagements at ECU. The University has a game changing plan to open a Perth City Campus in the next few years – and this role will play a key role in ensuring that the right numbers of students are engaged to commence their studies there.

There will be a requirement to supervise the Lead Generation and enquiry management service at the frontline and manage High School, Partner and Pathway provider relationships. Managing a team of experienced permanent and casual staff, this role is also responsible for the successful delivery of over 500 future student engagement events a year and contributing to a strong pipeline of future students for the University. This role will focus primarily on domestic growth activities for our three campuses in metro Perth and the South West.  Additionally, this role is responsible for growth activities that also increase participation with Aboriginal and Torres Strait Islander future students along with, international onshore future students and remote and regional areas.

This role will also work with the Manager, Customer Strategy and Planning to target opportunity areas for Growth, and look at prioritisation and value of activities whilst ensuring the delivery of the University’s High School Leaver Strategy.

The successful candidate will have experience in both customer experience, sales / growth environments and corporate event management environments – whilst Experience in higher education is highly desirable.

Flexibility is both provided and required within the role to ensure effective coverage across three campuses and a full calendar of events.

The successful candidate will have strong skills and experience in:

• Leading a large team to deliver customer focused information and enquiry & lead management & conversion processes with experience in leading through change.
• Best practice student recruitment and corporate event management processes
• Stakeholder management, communications, and continuous improvement skills
• Experience in Salesforce CRM (or similar) to ensure consistent customer experience, data capture and lead management.
• Maximising data to recognise and then act on customer acquisition and retention opportunities.
• Utilising best practice customer service to develop a first point resolution process for student that is personalised and demonstrates care.
• Workforce/ Operating model management, to ensure resources are effectively allocated where they can deliver the most value for investment.
• Creating an engaging culture, back up with focus on Coaching, Development, Performance Management and putting the customer at the heart of everything.
• Productivity focus to ensure processes are optimised to create savings and improved experiences.
• Developing and managing strong relationships at senior levels.
• Problem solving and decision making in a complex organisation.

You will also demonstrate personal attributes that are congruent with the University’s values of Integrity, Respect, Rational Inquiry and Personal Excellence.

Benefits & Remuneration
This full time, ongoing position attracts a generous salary plus 17% University superannuation contribution.

ECU supports a work/life balance for staff. Benefits such as flexible working arrangements may also be negotiated to meet your personal circumstances.

ECU has an Award-winning Health and Wellness Program, and an extensive range of staff benefits across entertainment, financial, health, travel and consumer goods and services.

For information on the benefits of working at ECU, please visit our website Employment Opportunities Overview .

Contact
Interested applicants are welcome to contact Phil Holley, Director, Business Growth and Development on 0417219633 for more information.

How to Apply
Email your resume along with a statement (maximum of 1 page) addressing your suitability for the role.  

Closing Date:
Applications close on Monday, 25th April, 2022at 11:30pm AWST.

PLEASE NOTE: BECAUSE THIS IS AN ONGOING POSITION, APPLICATIONS WILL ONLY BE ACCEPTED FROM CANDIDATES WHO HAVE EITHER PERMANENT RESIDENCY OR AUSTRALIAN CITIZENSHIP.

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ECU is a diverse and inclusive workplace reflecting the differences in society. Specific strategies and initiatives are in place to address underrepresentation of specific groups. Applications are encouraged from suitably qualified people from all backgrounds. Aboriginal and Torres Strait Islander people are strongly encouraged to apply.

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