Information Analyst, SX Service Centre

Reference no:497261
Work type:Fixed Term - Full Time
Location:Albury-Wodonga, Bathurst, Port Macquarie, Wagga Wagga
Categories:Student Services, Data Analysis

• Work in high performing, like-minded team that encourages forward-thinking, solution oriented mindsets and commitment to drive change
• Great opportunity to bring your innovative thinking with data to Charles Sturt University
• New role supporting a dedicated and passionate SX Service Centre team at the Division of Student Experience

The role

• Full time, Fixed term (up to 12 months)
• Level 7 - $95,414 - $104,255 FTE pa (plus 17% superannuation)
• Albury-Wodonga, Bathurst, Port Macquarie or Wagga Wagga

The Information Analyst role within the SX Service Centre team at Charles Sturt University is a pivotal position focused on collecting, analysing, and interpreting data to support informed decision-making and enhance the overall student experience.

You will be responsible for gathering data from various sources, including our CRM, data warehouse, surveys and operational systems, to identify trends, provide advice on patterns, and areas for improvement within the service centre functions to drive data-driven decision-making.

About you

• Extensive experience in data analysis and interpretation, enabling you to make recommendations and decisions derived from data insights.
• Demonstrated skills and experience using applicable applications such as Excel, SPSS, SQL, Tableau/Power BI and data cubes.
• Analytical, creative and innovative approach to solving problems.
• Excellent communication and presentation skills.

Benefits

Visit our website to learn more about our great range of employee benefits .

About us

The Division of Student Experience provides strategic leadership and delivery of innovative non-academic services across the student lifecycle, easing administrative burden and creating engaging and motivating touchpoints for students and stakeholders. The Division works across the University to bring together student experience functions for a seamless and engaging student journey from initial enquiry to becoming a proud alum. Student Experience is the first point of contact for students, advocating for the student voice and ensuring our students are at the centre of our thinking and processes.  

The Division works closely with the Chief Operating Officer, Deputy Vice Chancellor (Academic) and leaders of divisions, faculties and schools to map, understand and improve the end-to-end student lifecycle and is critical to ensuring that Charles Sturt delivers on its commitment to be Australia’s leading regional university. 

We are a university of the land and people of our regions. True to the character of regional Australia we have gumption, we have soul and we collaborate with others. We develop holistic, far-sighted people who help their communities grow and flourish.

The Wiradjuri phrase yindyamarra winhanganha means the wisdom of respectfully knowing how to live well in a world worth living in. This phrase represents who we are at Charles Sturt University – our ethos. It comes from traditional Indigenous Australian knowledge, but it also speaks to the mission of universities – to develop and spread wisdom to make the world a better place.

Harnessing technology, we thrive as a distributed yet connected community, welcoming and engaging with people across Australia and the world.

Charles Sturt University is an equal opportunity employer committed to diversity and inclusion. This is demonstrated through our Athena SWAN Bronze Institutional Award and our participation as a member in the Australian Workplace Equality Index. Applications are encouraged from Indigenous Australians; people with a disability; women (particularly for senior and non-traditional roles); people who identify as LGBTIQA+; and those from culturally and linguistically diverse backgrounds.

To apply

Click the apply button and complete your application online, submit a “statement of suitability” demonstrating their skills, knowledge and/or experience relevant to the position (referencing the selection criteria in the position description) and upload your CV. If you experience difficulties applying online or for further information on completing the application process please visit our how to apply page or contact us .

This position is available as a fixed term appointment or, for eligible employees, as a secondment.

To be eligible for a secondment, a staff member must have completed probation and at least one year of continuous service in their current continuing position. Applicants should make themselves familiar with the Secondment Appointments Policy and a Secondment Release Form must accompany their application if applicable.

This position is open to Australian Citizens and Permanent Residents; or applicants who hold a current valid work visa commensurate with this position.

Further information

Additional information is available in the Position Description  or by contacting:

Michael Buttsworth | Associate Director, SX Service Centre | [email protected]   | Ph: 02 6338 6189

Closing Date: 11 pm, 9 April 2024

Advertised: 26 Mar 2024 09:00 AM - AUS Eastern Daylight Time
Applications close: 09 Apr 2024 11:00 PM - AUS Eastern Standard Time