InPlace System Manager

Apply now Job no:499681
Work type:Full time
Location:Statewide (all locations in Tasmania)
Categories:Management

InPlace System Manager

• Demonstrated leadership abilities
• Skilled in building relationships with a variety of stakeholders
• Full time / Fixed-Term (6 months)
• Burnie / Launceston / Hobart / Sydney

About the opportunity

Quality Professional Experience Placements (PEP) are integral to the professional degree programs offered

by the University. The InPlace System Support team communicates consistency of processes, guideline and procedures related to PEP and manages the student placement management software called InPlace. The InPlace System Manager will play a leading role in providing a customer and strategy centred service approach to ensure InPlace supports business requirements and will be responsible for the oversight, input into and decision making around system developments, upgrades and integration with other UTAS and external systems. Provision of expert technical advice and determination/initiation of action, relating to system usage, in achieving College goals. Other key responsibilities include managing the InPlace System Support team, mobilising the team to design and deliver training materials, be a key figure in user training sessions, managing master data and the design of the reporting environment and oversight of all support requests to ensure that service level quality is maintained. Support is provided for the College of Health and Medicine and for the College of Arts, Law and Education, with scope for further growth. This position is College of Health and Medicine based and supports PEP activities on all campuses.

What you’ll do:

• Drawing upon the expertise within the InPlace System Support Team, provide advice to current and potential users on how InPlace can be used to support identified business processes. Manage the new discipline integration process and to be a leader in key governance forums, such as the SURG (System User Reference Group).
• Oversee the management of InPlace support calls, ensuring that calls are appropriately triaged and resolved for InPlace users. Ensure that identified themes in user knowledge and system gaps, are strategically addressed to ensure there are adequate fixes to these issues. Where required, mobilise the InPlace team to design and deliver training materials to support all users.
• Manage master data, including quality assurance of imported data and design of the reporting environment. This includes the retrieval of data and performing the initial analysis to assess the quality of extracted data.

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What we’re looking for:

• A degree qualification in a relevant field with significant subsequent work experience, or an equivalent combination of relevant experience and/or education/training.
• Demonstrated significant experience in software application management to meet the needs of organisations. Strong applied IT skills to undertake system technical tasks as an expert user, manage data interfaces and creation of quality reporting.
• A strong understanding and/or experience in delivering effective IT service management within an organisation. This includes being the central point of contact between service providers and users/customers on a daily basis.
• Excellent interpersonal, written and verbal communication skills, including ability to negotiate outcomes for agreed business needs. A demonstrated ability to manage multiple stakeholders to achieve positive outcomes.
• Leadership skills with the ability to contribute positively as a team member, develop and foster teamwork in others, and ensure achievement of team goals; including proven experience in management/supervision of team members.

Salary details

Appointment to this role will be at HEO 7 and will have a total remuneration package of up to $123,548 comprising base salary within the range of $96,071 to $105,597 plus 17% superannuation.

How to Apply

• To apply online, please provide your CV and 1-2-page cover letter outlining your interest in the role, skills, capabilities and experience.  You do not need to separately address the success criteria.
• For further information about this position, please contact Adam Lockwood, Manager - Professional Experience Placement, [email protected]  or 03 6226 6991
• Please visit https://www.utas.edu.au/jobs/applying for our guide to applying and details on the recruitment process.
• Please refer to the attached Position Description Below for full details.

 Position Description - 499681 - InPlace System Manager PD (2024).pdf

Applications close Sunday, 3 March 2024, 11.55pm

To be eligible for this position, you are required to have Australian citizenship, permanent residence or a current valid visa that allows you to fulfil the requirements of this role.

Advertised:20 Feb 2024 Tasmania Daylight Time
Applications close:03 Mar 2024 Tasmania Daylight Time