Exams and Results Advisor

Position Details

• Fixed Term position| Full-Time

• Higher Education Officer Level 5 | $77,686 - $85,736 p.a.

• Location: Bedford Park / Kaurna Country

• View Position Description

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About the Student Administration Services 

Student Administration Services (SAS) provides support across the student and teaching lifecycles, from enrolments to graduation. Defined by two interconnected levels of service: the College SAS teams and the University-wide SAS teams, work collaboratively to deliver simple, timely, efficient, and innovative student administration services and advice to both students and staff.  

 
About the Role

Assessments, exams, and results are all part of student life at Flinders University. We are now on the lookout for a customer-centric Exams and Results Advisor to help students achieve their academic goals by providing specialist assistance and guidance on all academic progression related matters.

As an Exams and Results Advisor, internally referred to as a Student Progress and Assessment Advisor, you will provide administrative and operational support for all student progress, assessment, examinations, results, and prizes and awards matters.

In this multifaceted position, you will also:

• Interpret and analyse policies and procedures to ensure that student progression is aligned to course requirements and professional program accreditation.

• Drive positive outcomes by partnering with at-risk students to interpret policies and advise on appeal processes. 

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About You

With your well-developed solution-orientated approach to customer service, you will provide positive resolutions to complex and sensitive matters regarding exams, results, and academic progression. Your demonstrated experience working in a high-volume work environment and your sound ability to interpret and advise on administrative policies and procedures will allow you to be a trusted point of call for staff and students.  

We welcome applications from individuals with experience in the education sector, student support services or have demonstrated transferrable skills in policy interpretation or operational support.

Life at Flinders

We're transforming and investing in people and facilities to create contemporary, stimulating, and satisfying learning and work environments that reflect our core values of excellence, innovation, courage, and integrity. Flinders is refocusing its strategic priorities with the aim of elevating its performance to be a top ten Australian university, and amongst the top 1% in the world.

Reaching beyond the limits of buildings, borders, and backgrounds, ours is an inclusive culture that believes absolutely in equality and opportunity for all. We don't just accommodate differences; we embrace and celebrate them. So, why work at Flinders?

• 17% Superannuation + salary packaging options

• Flexible working arrangements

• Wide range of professional development activities and services

• We embrace diversity and promote equity and inclusion for all students and staff

• Vibrant campus life and amenities including on campus health care services , gym  and childcare centre (Bedford Park, South Australia).

Our Commitment to Reconciliation and Indigenous Employment

Flinders University is proud to be an organisation that is committed to our Reconciliation Action Plan and Indigenous Workforce Strategy. Our vision is to be a preferred employer for Aboriginal and Torres Strait Islander peoples.  We are committed to progressing Indigenous advancement in education, research, employment, and wellbeing, and strongly encourage applications from Aboriginal and Torres Strait Islander peoples for all Flinders vacancies.

Prescribed Conditions for Employment

• A valid National Police Certificate which is satisfactory to the University will also be required before the successful applicant can commence in this position.

• Please note that you may be required to provide evidence that you are up to date with COVID-19 vaccinations, in line with the Flinders University COVID-19 Vaccination Policy  

How to Apply and Information

• You are required to submit Suitability Statement of no more than 3 pages, addressing the Key Position Capabilities of the position description as listed below:

  • Effective communication, customer service and interpersonal skills, with the ability to develop, maintain and enhance relationships with students, staff and other stakeholders.

  • Ability to work independently, accurately and with close attention to detail as well as working collaboratively as part of a team.

  • High level of organisational, time and workload management skills, including the ability to use initiative and judgement and prioritise workload to meet strict deadlines.

  • Demonstrated ability to collect, analyse and interpret data, and interpret and advise on administrative policies and procedures.

• For more information regarding this position, please contact Emma Widdison-Duke.

• Please see here for our Reconciliation Action Plan

• Please see here for our Indigenous Workforce Strategy

Please note, late applications and applications sent via agencies will not be accepted.

Certification

Applications to be submitted before 10.00pm:

24 Apr 2024

At Flinders we embrace and celebrate diversity and encourage applications from Aboriginal and Torres Strait Islander peoples, and people of all ages, ethnicities, abilities, sexual orientations, and gender identities.

Flinders. Fearless.