Enrolment Officer (SOE)

• Enrolment position within Swinburne University
• Full time, fixed-term role until 31 Dec 2024 at our Hawthorn campus
• HEW Level 5 salary + 17% superannuation and benefits

About the Role 
We are looking for a dedicated individual to join our team as a Student Enrolment Officer to provide support for enrolments from Swinburne’s partner institution - Swinburne Open Education (SOE).

In this role, you will be responsible for the processing of student enrolments and related activities and ensuring that all enrolment related activities including regulatory compliance requirements are completed and that students and staff have a positive and seamless enrolment experience. You will act as a subject matter expert for SUT enrolment activity and work with key stakeholders to ensure that the enrolment, re-enrolment and enrolment variation processes are compliant and ensure a positive experience all parties.

If you are passionate about student services and enjoy working in a fast-paced environment, apply now and be a part of our team at Swinburne University.

About You  
To be suitable for this role you will need to have experience in the below key accountabilities:

• Demonstrated ability in customer/student focused operations.
• Demonstrated commitment to excellence in the provision of service, quality and the promotion of a culture of continuous improvement.
• Analytical and problem-solving skills with the ability to investigate and make informed
• decisions regarding complex issues.
• Demonstrated capacity to conceptualise, develop, review and maintain significant policies and procedures.
• Experience in higher education / vocational education / Foundation and Pathways administration management, especially in relation to enrolments, course advice and enquiry management is preferred. 

• Completion of a degree or subsequent relevant work experience; or completion of an associate diploma and subsequent relevant work experience; or an equivalent combination of relevant experience and/or education/training.

Swinburne Horizon 2025 draws upon our understanding of future challenges. With this new strategic plan, we choose to build Swinburne as the prototype of a new and different university – one that is truly of Technology, of Innovation and of Entrepreneurship, and proud of it. We are committed to a differentiated university proposition in education and research, so that:

• Every Swinburne learner gets a work experience
• Every Swinburne graduate gets a job
• Every Swinburne partner gets a tech solution
• Swinburne is the prototype of global best practice

The achievement of our 2025 moon shots depends on our capacity to work collectively, always, as One Swinburne.

To Apply 
Please submit your CV and cover letter addressing your suitability for this position.  

To review the Position Description and to apply, please scroll down to the bottom of the page. 

If you are viewing this advert from an external site, please click ‘apply’ and you will be redirected to Swinburne’s Jobs website to access the Position Description at the bottom of the page.

Please Note: Appointment to this position is subject to passing a Working with Children Check.

If you are experiencing technical difficulties with your application, please contact the Swinburne Talent Acquisition Team on [email protected] . 

Applications Close: Friday, 26 April 2024 at 5pm. 

Swinburne offers flexible working options, leave and parenting/carer policies to support work life balance.

Equity and Diversity 
Swinburne is a large and culturally diverse organisation and we are proud of our commitment to equity, diversity and inclusion through key initiatives.  For further information on all our initiatives visit our Equity & Diversity website.

We welcome and encourage applicants from diverse backgrounds to apply.

We are committed to making the recruitment process fair and equitable for all our candidates. If you have specific accessibility or support requirements please contact [email protected]

Aboriginal and Torres Strait Islander Applicants
We welcome and strongly encourage applications from Aboriginal and Torres Strait Islander people.  

For any support please contact [email protected] or for more information on our Indigenous strategies please follow the link to our RAP Reconciliation Action Plan

Victoria’s Commitment to Action: Improving international student employment outcomes 
As a signatory to Victoria’s Commitment to Action, Swinburne seeks to remove barriers to international graduate employment. We welcome and encourage applications from international graduates.  

We are a 2023 Circle Back Initiative Employer – we commit to respond to every applicant

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