Donor Relations Officer

Job no: 0058225
Location: Parkville
Role type: Full-time; Continuing
Department: Advancement
Salary: UOM 6 – $92,749 – $100,397 p.a. plus 17% super

• Join a supportive team, committed to seeing you excel in your work
• Contribute to fostering meaningful engagement with our donors through targeted communication strategies and activities
• Brilliant benefits and a flexible hybrid work environment

Who We Are
We’re Advancement at Melbourne, and we believe that passionate people make an impact and inspire others to make a difference for the greater good. What we are doing at the University of Melbourne in the donor relations space is innovative, cutting-edge and transformative. We welcome your fresh insights to expand on this great work.

Join the dynamic team Donor Relations team, part of Advancement at the University of Melbourne and contribute to our mission of fostering meaningful engagement with our donors.

About the Role
We are seeking a motivated team member to support the Donor Relations Managers in developing and executing communication strategies, programs, and activities aimed at enhancing donor loyalty and retention and strengthening relationships between the University and its supporters. This role will also be involved in supporting operational planning and delivering exceptional customer service to our donors.

As part of our innovative and collaborative team, you will have the opportunity to work at the forefront of philanthropy for research and education. We are committed to diversity and creativity, and we welcome individuals with entrepreneurial mindsets to join us in achieving our goals.

This is an exciting time to be part of our team as we receive increased resources to further our impact on local, national, and global communities.

Your responsibilities will include:

• Assist with the implementation of the University’s donor relations strategy as part of the Donor Relations team
• Prepare high-quality and high-impact donor communications, including gift acknowledgment letters from Faculty and University leadership, donor impact reports to connect supporters with the impact of their giving, ad hoc donor correspondence, and event materials
• With the support of the Donor Relations Manager, where suitable, take a lead role in delivering donor relations programs and projects for donors at all giving levels
• Track, deliver and monitor stewardship requirements for unsolicited / donor-directed gifts to the University
• Support the Donor Relations Managers in the delivery of bespoke engagement plans and meaningful experiences for the University’s most significant donors
• Support donor relations programming, communications, events, and continuous improvement projects
• Monitor Donor Relations email enquiries and respond / triage where required, providing a high level of customer service

Who we are looking for
As our newest team member, you will play a crucial role in managing events and crafting compelling communications that engage and inspire our audience. You will be a strong team player demonstrating flexibility, adaptability, reliability and enthusiasm.

You may be a professional in the event management or communication space, eager to take the next step towards making a meaningful impact while working within a supportive work environment where your contributions are valued and recognised.

We are looking for candidates with strong stakeholder management and relationship building ability that thrive in a fast-paced environment. We value autonomy, reliability, and a positive attitude.

By joining our team, you will have the opportunity to make a meaningful impact in our community, working alongside talented individuals who are dedicated to excellence and driven by a shared vision of success. 

You will also have:

• Undergraduate qualifications in a relevant discipline and/or an equivalent mix of education and relevant fundraising, donor relations or customer service experience
• Excellent written communications skills, including a high level of accuracy and attention to detail with the ability to draft, edit and proof communications materials
• Skills in event or project management, including a demonstrated capacity to deliver projects and programs within time and on budget
• Excellent organisation and time management skills with the ability to plan and prioritise tasks
• Experience in stakeholder management with the ability to effectively build networks 
• Ability to work autonomously, be self-motivated, problem-solve and take a proactive ownership towards achievement of results

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier-free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected] , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience
• The responses against the following Selection Criteria
• Undergraduate qualifications in a relevant discipline and/or an equivalent mix of education and relevant fundraising, donor relations or customer service experience
• Excellent written communications skills, including a high level of accuracy and attention to detail with the ability to draft, edit and proof communications materials
• Skills in project and program management, including a demonstrated capacity to deliver projects and programs within time and on budget
• Excellent organisation and time management skills with the ability to plan and prioritise tasks, including ability to work under pressure and to tight deadlines
• Experience in stakeholder management with the ability to effectively build networks and liaise with a wide range of internal and external contacts
• A strong team player demonstrating flexibility, adaptability, reliability as well as enthusiasm and positivity

If you have any questions regarding the recruitment process, please feel free to contact Ana Gencic via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Applications close: 25 APRIL 2024 11:55 PM Australian Eastern Standard Time (AEST)

Position Description: 0058225_Donor Relations Officer_Candidate Pack.pdf

Position Description