Director, Student Administration Services

• Full time, fixed term opportunity for 24 months
• Excellent opportunity for a passionate Director looking to improve the Student Experience
• Attractive remuneration package on offer including 17% Superannuation

About the opportunity

The Director, Student Administration Services will be a leader who is proactive and driven to improve the student experience within the Student Operations remit of Student Administration Services. They will work collaboratively with University staff, external agencies, service providers and stakeholders to provide critical strategic and operational insights, informing University Strategy, policy, system and process decisions related to the Student Lifecycle.

The Director provides overall operational management for the establishment and implementation of large-scale strategic programs of work on behalf of the Office of the Chief Faculty Experience Officer (CFEO), alongside day-to-day management of the Student Operations portfolio, comprised of Student Fees, Scholarships & Faculty Services.

As a key leadership position reporting to the CFEO, the Director, Student Administration Services is responsible for leading transformative service initiatives that will positively impact the student experience and faculty engagement from enrolment to graduation, providing policy and procedural recommendations as a result of root cause analysis or operational complexity.

About you

• experience working within a faculty/school or in a role with students would be desirable
• experience in higher education, with comprehensive understanding of relevant government legislation or proven experience in managing legislative obligations in a complex environment
• proven success in creating and leading a continuous improvement culture that proactively identifies, prioritises and implements changes that improves customer experience and improves the efficiency and effectiveness of business practices and performance
• proven leadership experience in leading large teams in a complex organisation.

Sponsorship / work rights for Australia

Please note: Visa sponsorship is not available for this position. For a continuing position, you must be an Australian or New Zealand citizen or an Australian Permanent Resident.

Australian Temporary Residents currently employed at the University of Sydney may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the reasons for the position.

Pre-employment checks

Your employment is conditional upon the completion of all roles required pre-employment or background checks in terms satisfactory to the University. Similarly, your ongoing employment is conditional upon the satisfactory maintenance of all relevant clearances and background check requirements. If you do not meet these conditions, the University may take any necessary step, including the termination of your employment.

EEO statement

At the University of Sydney, our shared values include diversity and inclusion and we strive to be a place where everyone can thrive. We are committed to creating a University community which reflects the wider community that we serve. We deliver on this commitment through our people and culture programs, as well as key strategies to increase participation and support the careers of Aboriginal and Torres Strait Islander People , women , people living with a disability , people from culturally and linguistically diverse backgrounds , and those who identify as LGBTIQ . We welcome applications from candidates from all backgrounds.

How to apply

Applications (including a cover letter, CV, and any additional supporting documentation) can be submitted via the Apply button at the top of the page.  

If you are a current employee of the University or a contingent worker with access to Workday, please login into your Workday account and navigate to the Career icon on your Dashboard.  Click on USYD Find Jobs and apply.

For a confidential discussion about the role, or if you require reasonable adjustment or any documents in alternate formats, please contact Sajad Bahram, Recruitment Operations on 8627 9901,or by email to [email protected]

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The University reserves the right not to proceed with any appointment.

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Applications Close

Sunday 05 May 2024 11:59 PM