About the role
The Course Advisory Officer works as a part of a team to deliver a course advising function to improve retention and course completion outcomes for students. Course Advisory Officers work with students through an evidence-based model, assisting them to articulate their academic and career goals, identify challenges to achieving those goals, and collaborate on strategies to address these challenges. Course Advisory Officers develop a deep understanding of UNE's course and unit offerings, policies and procedures, and services. The team also develops resources to assist students with course navigation. Contact with students occurs via email, phone, online meetings and face-to-face. The role is part of a project requiring rapid deployment, so candidates needing minimal training are preferable.
About you
To be successful in this role, you will have:
- Ability to engage students with empathy, placing them at the centre of the experience
- Commitment to working collaboratively and respectfully with colleagues in sometimes challenging circumstances
- Commitment to professional development, including reflective practice
- Preferably knowledge of UNE courses and services
- Experience in UNE student administration systems such as Oracle Service Cloud Student Relationship Management System (SRM), Callista database and UNE myLearn Learning Management System, or experience with these systems in another relevant higher education setting.
About Student Experience
Student Experience is a division of UNE comprised of many of the institution's frontline student services. We are committed to understanding the needs of UNE students and working with them to meet their goals. Teams within Student Experience work collaboratively across the division, and broadly with academic and professional staff at UNE, to ensure that students have the opportunity to succeed in higher education.
About Armidale
Armidale is an attractive and vibrant city that combines all the features of a bustling regional town centre with the tranquility of rural living. It boasts gourmet restaurants and cafes, boutique shopping, quality schools and sporting facilities. Surrounded by mountain gorges, waterfalls and national parks, Armidale's natural beauty and distinct seasons make it an ideal place to live and thrive. To find out more, visit https://www.visitarmidale.com.au/experience
Enquiries and additional information
To discuss this role please contact Shaun O'Connell, Student Engagement Advisor, phone: (02) 6773 3848, email: [email protected]
Closing Date: Midnight, Sunday, 14 April 2024
Reference No: 224040
For further information about this position, please see the Position Statement below.