Communications Lead

Job no: 0062119
Location: Parkville
Role type: Full-time; Continuing
Department: Student and Scholarly Services
Salary: UOM 8 – $115,137 - $124,622p.a. plus 17% super

• Craft and deliver impactful student communications.
• Lead a dynamic team
• Brilliant benefits and a flexible hybrid work environment! 

About the Role

Join us in this new exciting role as the Communications Lead! Working within our dynamic Student Communications team, you will oversee end-to-end service communications for a vast community of over 65,000 applicants and current students. Collaborating closely with the Student Communications Manager and Communications Lead (Lifecycle)  you'll design a comprehensive suite of communications to improve access to and engagement with student programs and services, from application through to graduation. Your role will be instrumental in ensuring these communications are not only timely and consistent but also deeply relevant to our diverse student body. 

Working hand-in-hand with service owners in Student and Scholarly Services (SASS), you'll champion best practices and innovative constituent journey design, amplifying the student experience across a spectrum of vital services including careers, wellbeing, student programs, campus life, student enrichment and more. As a trusted delegate for the Manager, Student Communications, you'll have the opportunity to shape the narrative of our institution, enriching the lives and experiences of students every step of the way. 

Your responsibilities will include:

• Leading and executing student-centered projects and communication plans aligned with strategic organisational priorities and student experience objectives.
• Co-leading the development and implementation of the student communications work plan and calendar, establishing precise objectives and metrics for success.
• Leading a team in executing comprehensive, student-centric communications across various channels, adhering to the Student Communications Framework, brand guidelines, and critical constituent touchpoints.
• Fostering a culture of excellence in student communications by serving as a primary advisor on effective engagement strategies across channels.

Who we are looking for
Are you a creative communications professional ready to take on a new challenge? We're seeking a seasoned professional with a proven track record in crafting and executing multi-channel campaigns across various digital platforms. Working closely with the Communications Lead (Lifecycle), you will be an outstanding collaborator, with a strong track record of co-designing solutions. Your expertise will drive the effective delivery of communications that captivate audiences. Not only will you lead small teams with finesse, juggling multiple projects with ease, but you'll also nurture talent and foster growth. Your skill for stakeholder management is unparalleled, forging strong connections that propel projects forward. With your exceptional written and verbal communication skills, honed through writing/editing roles and crafting meticulous project briefs, you'll set the gold standard for communication excellence. 

You will also have:

• Tertiary qualification in a relevant discipline or an equivalent combination of relevant experience and education/training.
• Extensive expertise in crafting and implementing information campaigns prioritizing user experience, accessibility, brand consistency, and digital engagement.
• Demonstrated high-level organisational and time management capabilities, adept at proactively understanding organisational priorities and effectively allocating workload and resources.
• Proven proficiency in evaluating the efficacy of information and campaigns, backed by a solid track record of leveraging data for ongoing enhancements and optimisations.
• Proven track record in developing guidelines, procedures, and training materials for innovative work methodologies, and successfully implementing them among stakeholders or colleagues.

For further information regarding responsibilities and requirements please refer to the attached PD.

To ensure the University continues to provide a safe environment for everyone, this position requires the incumbent to hold a current and valid Working with Children Check.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Student and Scholarly Services 
Student and Scholarly Services provides student administration and services from recruitment and point of enquiry to graduation. This team also delivers wellbeing and scholarly services to students and staff.

Student Communications is a core cross-functional team within SASS responsible for designing and delivering integrated and tailored communications to applicants and more than 65,000 current students. The team of more than 20 comprises web specialists, designers, content writers and CRM specialists to deliver student-centred communications that assist students to complete critical administration, engage in enrichment services, seek support and thrive in their studies. 

What we offer you!
In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne
We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .   

Be yourself
The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact Kim Groizard at [email protected] , with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants
We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!
If you feel this role is right for you, please apply with the following documents: 

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Maddison Ryan via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

Position Description