Collaboration Applications Analyst (M365/Zoom - Governance and Security)

Job no: 0063248
Location: Parkville
Role type: Full-time
Department: Client Services
Salary: UOM 7 – $106,432 - 115,211 p.a. plus 17% super

• Enhance the capability of Microsoft 365 and Zoom to support staff and student collaboration by analysing and configuring services, and guiding users at scale.
• Develop new patterns and practices for the use of Microsoft 365 and Zoom to the personas, structure, processes, and culture of The University of Melbourne.
• Brilliant benefits and a flexible hybrid work environment!

About the Role

The role is pivotal in enabling staff and students to adopt the use of Microsoft 365 and Zoom with consistency and security at scale. You will have an opportunity to influence change and technology skills transformation for 70,000+ users. If you are seeking a position to co-design, learn and grow with your peers, and take ownership of the quality and impact of your work, this is the role for you.

Your responsibilities will include:

• Analysing opportunities to improve effective usage of Microsoft 365 and Zoom service to curate and create multi-modal user guides and learning resources such as self-paced learning paths, case studies, hybrid events, and more.
• Working closely with the collaboration applications evangelist to maximise the reach and utilisation of learning resources.
• Managing, releasing, and supporting Microsoft 365 and Zoom services; including working with other collaboration applications analysts and specialists, and partners in other university teams on discovery and implementation projects.

Who we are looking for

You are a curious and muti-disciplinary individual who takes a human-centered approach to problem-solving. You possess excellent communication skills and see iterative continuous improvement as a rewarding and sustainable way to innovate. You take an agile approach to work, and take ownership of your timelines and output quality. You see and break down the bigger picture to work towards your desired outcomes step-by-step.

You will also have:

• Undergraduate qualifications in a relevant discipline and or equivalent mix of education and relevant experience.
• A qualification in ITIL and/or previous experience using ITIL at a practical level.
• Understanding of cloud cybersecurity principles and information governance (records, privacy) principles.
• Experience using Microsoft 365 admin centres and PowerShell for Microsoft 365 app administration.

For further information regarding responsibilities and requirements please refer to the attached PD.

This role requires the successful candidate to undergo and maintain an up-to-date Working with Children Check. This is essential to guarantee a secure environment for all individuals at the University. In the case the selected candidate doesn't have a valid Working with Children Check, they will be able to apply for the WWCC as part of the initial onboarding procedures.

Please note: Visa sponsorship is not available for this position. This role requires current valid work rights for Australia.

Your new team – Business Services

Business Services provides a full range of class leading information technology, facilities management, finance, HR and health and safety services to all operating entities of the University.

What we offer you!

In addition, we offer the opportunity to be part of a vibrant community and enjoy a range of benefits including generous leave provisions, salary packaging, health and well-being services, and discounts on graduate courses. For more information check out our benefits page!

The University of Melbourne

We’re tightly connected with the community, both at home and abroad. We take pride in our people, who all contribute to our mission to benefit society through the transformative impact of education and research. Discover more via our website and stay connected with our stories and people on LinkedIn .  

Be yourself

The University of Melbourne values the unique backgrounds, experiences, and contributions that each person brings to our community and welcomes and celebrates diversity.  First Nations people, those identifying as LGBTQIA+, parents, carers, people of all ages, abilities, and genders, and people of diverse ethnicity, nationality, and faith are encouraged to apply. Our aim is to create a workforce that reflects the diversity of the community in which we live. For more information please visit our Diversity and Inclusion page.

We are dedicated to ensuring barrier free and inclusive practices to recruit the most talented candidates. If you require reasonable adjustments, please contact the employee listed on the first page of the Position Description found below, with an email containing your name and contact details for a confidential discussion. Please ensure your email is titled "Reasonable Adjustments Request".

Aboriginal and Torres Strait Islander Applicants

We aspire to be the University of choice for Indigenous Australians, with unprecedented investment to attract, nurture, and retain Aboriginal and Torres Strait Islander students and staff. Tangible support through a range of programs and initiatives will ensure that you personally succeed and flourish while at the University of Melbourne.

For further information, including our 2023-2027 Indigenous strategy please visit -https://about.unimelb.edu.au/reconciliation/murmuk-djerring

Join Us!

If you feel this role is right for you, please apply with the following documents:

• Resume
• Cover Letter outlining your interest and experience

Please note that you are not required to respond to the selection criteria in the Position Description.

If you have any questions regarding the recruitment process, please feel free to contact Alex Spezza via email at [email protected] , ensuring that you include the Position Number and the Job Title as the subject. Please do not share your application to this email address.

If you have any particular questions regarding the job please follow the contact details listed on the Position Description.

Please note that in the event of sourcing a suitable candidate, the closing date for applications may be brought forward, and the job vacancy may be closed. Therefore, we encourage interested individuals to submit their applications promptly.

Position Description