Claims Officer

Apply now Job no:523620
Work type:full time
Location:Sydney, NSW
Categories:Human Resources & Recruitment

• Employment Type: Full-time, fixed term contract until 31 December 2025
• Remuneration: $96k- 103k+ 17% Super & leave loading
• Location: Kensington, NSW (Hybrid work arrangement available)

About UNSW
UNSW isn’t like other places you’ve worked. Yes, we’re a large organisation with a diverse and talented community; a community doing extraordinary things. Together, we are driven to be thoughtful, practical, and purposeful in all we do. Taking this combined approach is what makes our work matter. This role is sits within a specialised pay-confidence program within the Operations Division at UNSW.

Why your Role Matters
As Claims Officer, you’ll uphold UNSW’s commitment to identifying and resolving employee pay claims. Acting as first point of contact for queries, you’ll ensure claimants’ queries are addressed in a timely manner and all associated documentation is accurate and kept up to date throughout the process.

This role requires a high level of attention to detail and discretion. Previous experience in providing employee relations advisory services across pay claims would be beneficial as you play a key role in the investigation and resolution of claims received and remediated.

Working closely with the Claims Manager, you’ll to provide efficient day-to-day administrative and advisory support, furthering the team’s ability to achieve project deliverables and outcomes.

Accountabilities:

• Act as first point of contact, monitoring claims channels and triaging requests.
• Support the assessment of claims against UNSW’s obligations under its enterprise agreements, the Fair Work Act and other applicable regulatory instruments.
• Provide recommendations on next steps in relation to substantiated claims and unsubstantiated claims.
• Ensure that all associated documentation and approvals are recorded.
• Report on claims received and remediated, highlighting trends or broader compliance issues identified.
• Provide general provide efficient day-to-day administrative support across claims activities, furthering the team’s ability to support pay confidence.

Who you are summary:
You will hold a relevant qualification, or equivalent level of knowledge, and experience in providing advice on employee relations matters including conducting investigations into pay claims, alongside the following skills & experience:

• Demonstrated consultation skills and proven ability to engage effectively.
• Sound analytical and problem-solving skills and proven capacity to exercise initiative, flexibility and to be proactive in the development of robust solutions to problems.
• Strong written and verbal communication skills, with a high level of attention to detail.
• Ability to apply judgement, creativity, and flexibility to generate new and innovative ideas and approaches and to solve complex problems.
• High level of experience working with a range of computer systems and applications, including Microsoft Word and Excel.
• Excellent time management skills, with a demonstrated ability to respond to changing priorities and meet competing deadlines, using judgement and initiative.

For further information on the role responsibilities and skills and experience required, please refer to the position description found on Jobs@UNSW.

How to Apply: Submit your CV & cover letter detailing your interest and suitability for the before 5:00pm Wednesday 10 April.
Please note: Sponsorship is not available for this role, valid Australian working rights are required on application.

UNSW Benefits and Culture: People are at the core of everything we do. We recognise it is the contributions of our staff who make UNSW one of the best universities in Australia and the world. Our benefits include: 

• Flexible Working Options (work from home, flexible hours etc) 
• Additional 3 days leave during December festive period.
• Career development opportunities 
• Up to 50% discount on UNSW courses
• Flexible 17% Superannuation contributions, additional leave-loading payments and salary sacrifice.
• Discounts and entitlements (retail, education, fitness passport)

Job queries contact: Katherine Molloy, Talent Acquisition Consultant
E: [email protected]   (applications to the address cannot be accepted, please apply online)

UNSW is committed to equity diversity and inclusion. Applications from women, people of culturally and linguistically diverse backgrounds, those living with disabilities, members of the LGBTIQ+ community; and people of Aboriginal and Torres Strait Islander descent, are encouraged. UNSW provides workplace adjustments for people with disability, and access to flexible work options for eligible staff.

Advertised:28 Mar 2024 AUS Eastern Daylight Time
Applications close:10 Apr 2024 AUS Eastern Standard Time