Casual Professional

Job Description

• Make a positive impact on the lives of our students
• Join a highly motivated and enthusiastic team

About Us:

At Victoria University, our aim is to be a global leader in dual-sector learning and research by 2028. Join us on the journey and help us achieve our strategic drives embedded in our Strategic Plan 2022-2028 : Start well, finish brilliantly. One of the drivers “Thriving place to Study and Work” will enable us to continue to create places that our students and staff love to belong and feel immense pride. 

About the Role:

Student Advising Assistant - Casual plays a pivotal role in supporting our students at Victoria University. As the first point of contact for current and future student enquiries, you will be supporting our students to navigate university systems and processes, their personal and academic goals, and setting them up to get the most out of their student experience.  

In this role you will work closely with our Advisory teams, Student Administration and college staff to support domestic, international, TAFE and higher education students. 

This is a casual position at a HEP Level 4 classification ($42.59 per hour) approximately 20 hours per week until December 2024. Our Service centres, from which Student Advisor Assistant is supposed to work, are across multiple campuses including: Footscray Park, Footscray Nicholson, City Tower, St Albans, Sunshine and Werribee.

About the person:

• Has a customer service mindset and wants to make a positive difference to the lives of our students 
• Has experience in customer service roles and record management systems (preferably in student services)
• Has the ability to collaborate and work effectively with colleagues and stakeholders to deliver exemplary student support
• Keeps a level head in busy and sometimes stressful situations
• proactively identified and resolves issues where possible and appropriately escalates where necessary 
• Can equally work autonomously and collaboratively as needed 

Duties:

An example of duties you may perform include:

• Providing accurate, timely and documented advice to potential and current students on a range of general matters including course information, administration, admissions, enrolment fees and on using student systems 
• Resolving first level student enquiries efficiently and effectively and escalate where appropriate to Student Advisors 
• Providing student service to the performance and quality standards of Student Services Customer Service Framework and the Student Advising Model

Benefits:

• Professional development opportunities
• Flexible working arrangements available
• On-site gym and fitness centre and more!

How to apply:

For a Duty Statement and to submit an application please click here .

Applications must include:

• A cover letter
• Responses to Key Selection Criteria as listed in the Duty Statement
• Your curriculum vitae/resume, 
• Evidence of applicable qualifications, licences and registrations

Applications close: Wednesday the 31st Jan 2024, 11:59pm AEST 

Who do I contact:

For further information relating to the position, please contact Sharon Smith, Team Leader, Student Advising, by email at [email protected]. 

Our Commitment to Protecting Country:

VU honours its deep diversity as a foundation for collaboration and social progress. We will demonstrate sensitivity in respecting First Nation perspectives. We will ensure that we respect or Indigenous voices and commit to sustainable Protecting Country. We will take leadership responsibility, in all that we do, to improve the health and wellbeing of our local and global communities, and the planet that we share.

VU is committed to inclusion, equity and diversity. VU encourages applications from women, gender diverse, Aboriginal and Torres Strait Islander people and individuals from under represented backgrounds in this field.