Business Systems Analyst

Updated: about 2 months ago
Location: Crawley, WESTERN AUSTRALIA
Deadline: 05 Apr 2024

Job no:516857
Work type:full time
Location:Crawley
Categories:Information Technology


  • Level 7, full-time, appointment on a permanent/ongoing basis.
  • Salary range: $112,012 – $$124,281(inclusive of superannuation)

The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record, vibrant campus and working environments, supported by the freedom to innovate and inspire, there is no better time to join Western Australia’s top university.

About the team
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
Robust, flexible, integrated and agile enterprise architecture, information and technology services are vital to enabling the university strategic objectives.

About the opportunity
As the appointee you will operate independently within a team and be responsible for the delivery of business analysis, requirements gathering, writing user stories, defining a minimum viable product process re-design, and improvements to enable the successful delivery of changes to existing products, new products and maintenance of products. You will also be responsible for establishing the testing strategies and plans for all products and services to ensure robust and consistent delivery across the University.

About you
To be considered for this role you will have at least five years experience working with CRMs. Preference will be given to those candidates who have worked with Blackbaud CRM and/or Oracle Service Cloud B2C. You will also be expected to develop an understanding of product functionality and how the product(s) are used to support business processes.

You will also demonstrate: 

  • Relevant tertiary qualification or equivalent competency
  • Substantial relevant experience in a Business or Systems Analyst role or a role requiring business analysis or process improvement in large and complex organisations
  • Substantial experience with business and technical requirements analysis, elicitation, modelling, testing and verification
    Substantial experience in establishing testing strategies and plans, business cases and investments options modelling at an appropriate level
  • Deep understanding of business analysis practice in both agile and plan-driven projects
  • Highly developed written and verbal communication skills
  • Highly developed organisational skills and demonstrated ability to set priorities and to meet deadlines
  • Analytical and problem solving skills
  • Ability to build positive stakeholder relationships
  • Relevant experience working in an agile environment
  • Knowledge of the Higher Education sector is desirable
  • Knowledge of business process engineering methods is desirable
  • ITIL certification is desirable

About your application
Full details of the position's responsibilities and the selection criteria are outlined in the position description:  Position description - Business Systems Analyst (516857).pdf

You may also submit an additional statement (1 page max) outlining any personal circumstances which should be considered when assessing your application. Applicants who have experienced periods of academic/professional interruption or other relevant events can include a description of achievements relative to the opportunity in this statement.

Closing date: 12:00 PM AWST on Friday, 5 April 2024.

This position is only open to applicants with relevant rights to work in Australia

Application Details: Please apply online via the Apply Now button.

Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We celebrate difference and believe diversity is fundamental to achieving our goals as a globally recognised Top 100 educational and research institution. We are committed to creating a safe work environment for Aboriginal and Torres Strait Islander people, women, people from culturally and linguistically diverse backgrounds, the LGBTIQA+ community and people living with disability.

  • We have a globally competitive, gender neutral parental leave policy with 26 weeks paid leave after 12 months service and 36 weeks after 5 years.
  • We have on-campus childcare facilities for children aged 6 weeks to kindy.
  • We facilitate flexible working, with part-time and job-sharing arrangements considered.
  • We have an ongoing partnership with Pride in Diversity and were recently awarded a Bronze Employer status for LGBTIQA+ inclusion.
  • We have Athena SWAN Bronze accreditation and actively work to improve gender equity.


Advertised:01 Apr 2024 W. Australia Standard Time
Applications close:05 Apr 2024 11:55 PM W. Australia Standard Time



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