AV Technician

• Join a University ranked in the world’s top 50  

• Information Technology Services

• Full-time (100%), permanent position

• Base salary will be in the range $77,396 - $86,029 + 17% Superannuation

• Opportunity to engage with diverse and new technologies  

• Based at St Lucia campus   

About This Opportunity 

The Division of Information Technology Services (ITS) at The University of Queensland provides an information environment that supports the teaching, learning, research, and engagement objectives of the University and contributes positively to the student experience and the University’s reputation, in line with our values of excellence, creativity, honesty, accountability, supportive, respect and diversity. It delivers network, systems and IT infrastructure support to the University, and application development. Also located within ITS is the internationally recognised network security group, AusCERT, which provides Internet security services throughout Australia and New Zealand. ITS manages core networks not only for the whole of The University of Queensland but also works with other Queensland universities to manage access to the national university network (AARNet). ITS also operates research computing infrastructure and hosts many of the University’s largest servers. 

Join our team as an AV Technician, where you'll play a crucial role in providing exceptional technical assistance to our clients. As a major link between our IT department and our valued clients, you'll ensure their satisfaction through effective communication and timely resolution of AV technical and troubleshooting support. You’ll handle Tier 1 and 2 audio-visual service functions for clients across the University, and may also provide Tier 1 support for desktop equipment. 

 Key responsibilities include: 

• Adhere to UQ’s Cyber Security Policy and implement cyber security procedures and standards.

• Offer technical support via phone/email/remote assistance for diagnosing and resolving hardware and software issues, escalating when necessary and providing on-site support when remote assistance isn't feasible.

• Provide high-quality Audio/Visual technical services including installation, operation, repair, and maintenance of audio and visual systems in lecture theatres.

• Prioritize customer service by employing courteous, helpful, and follow-through practices in managing service requests, incidents, and problems to ensure customer satisfaction.

• Maintain and update documentation as required, including work procedures, technical documentation, and client documentation, and utilize service management software to monitor tickets and maintain accurate job status information.

About You  

Essential:

• Qualifications and training equivalent to

  • an associate diploma in electrical/computer engineering; or

  • an appropriate trade qualification; or

  • a bachelor degree in IT or related field; or

  • an equivalent combination of relevant experience and/or education/training.

• Current class C drivers’ licence.

• Demonstrated skills in providing effective remote assistance and on-site support.

• Experience and skills in the maintenance and operation of AV equipment and associated hardware and audio systems.

• Demonstrated ability in soldering and cable termination techniques, and in systems and component level fault finding.

• Demonstrated effective interpersonal, oral and written communication skills particularly in documenting processes and work instructions, and interpreting client requirements.

• Self-motivated and able to work effectively either alone or in a team environment.

• Demonstrated ability to work under pressure, prioritise tasks, meet deadlines, pay attention to detail, and maintain professionalism.

• You must have unrestricted work rights in Australia for the duration of this appointment and may be required to complete background checks including, criminal history and education checks.

Desirable:

• Knowledge of PC and/or Macintosh operating systems and software and their operation in networked environments.

• Demonstrated ability to coordinate work with vendors to support warranty and/or ad-hock repairs or requests.

For more than a century, UQ has educated and worked with outstanding people to deliver unparalleled teaching, learning and research excellence that creates positive change globally. Join a community where excellence is at the core of our culture, contributions are valued and a range of benefits and rewards are available, such as:

• 26 weeks paid parental leave or 14 weeks paid primary caregiver leave

• Annual salary increases in line with our enterprise agreement

• 17.5% annual leave loading

• Health and wellness discounts – fitness passport access, free yearly flu vaccinations, discounted health insurance, and access to our Employee Assistance Program for staff and their immediate family

• On campus childcare options

• Cheap parking (from just $5.75 a day)

• Salary packaging options

Want to Apply? 

Should you wish to apply, please attach the following documents to your application:

• Cover letter addressing the ‘About You’ section above 

• Resume 

For more information about this opportunity, please contact Mr David Dawson, Manager IT Service Delivery, [email protected] .

For application queries, please contact [email protected] stating the job reference number (below) in the subject line. 

Applications close 6 March 2024 at 11.00pm AEST (Job Reference Number - R-35628).

At UQ, our strength lies in our diverse colleagues. We're dedicated to equity, diversity, and inclusion v, fostering an environment that mirrors our wider community. We're committed to attracting, retaining, and promoting diverse talent. Reach out to [email protected] for accessibility support or adjustments.

If you are a current employee (including casual staff and HDR scholars) or hold an unpaid/affiliate appointment, please login to your staff Workday account and visit the internal careers board to apply for this opportunity. Please do NOT apply via the external job board.