Advisor: Future Student Enquiries (HEO 4)

• Open to Australian Aboriginal Peoples and UniSA employees only
• Full-time, fixed-term contract until 29 April 2025 based in Communications and Marketing at 101 Currie Street
• Salary: $70,476 - $79,215 per annum (plus 17% superannuation)

About You 

You are a skilled customer service representative looking to further develop your sales and communications skills in a fast-paced environment. You provide solutions through logical, creative and innovative thinking, and display conviction and resilience when working collaboratively and motivating others. 

About the Role 

Reporting to the Team Leader: Future Student Enquiries, you will be responsible for providing high quality customer service and accurate information to prospective undergraduate and postgraduate students in response to enquiries on a range of platforms. You will participate in the ongoing development of quality improvement initiatives and will work collaboratively with staff across the Communications and Marketing Unit to facilitate information sharing and cross-skilling. 

About the Communications and Marketing Unit 

The Communications and Marketing Unit’s (CMK) role is to raise the profile of UniSA and enhance understanding and recognition of its strengths and diversities; internally, externally and internationally among key target groups including staff, students, graduates, prospective students, government, media, business, professions, other educational bodies and the wider community.  The Unit plays a critical role in contributing to the growth of the institution’s brand and profile, as well as delivery of the University strategic action plan. 

The Domestic Student Recruitment (DSR) team has overall responsibility for the management of the University’s domestic prospective student customer service and outreach programs.  The team visits a majority of South Australian secondary schools each year, promotes pathway options for adult applicants, conducts the annual Open Day and provides an enquiry service for domestic prospective students. The DSR team manages University wide activity at the ‘one-to-one’ end of the student decision making process. 

Essential Skills and Experience

• Experience in a sales and customer service-related environment with a focus on achieving targets and client service management 
• Excellent relationship building skills to enable effective engagement with a diverse range of people and cultures 
• Demonstrated provision of high quality, responsive customer service with excellent communication and written skills and a professional phone manner 
• Proven ability to problem-solve and sound organisational skills, including prioritising conflicting demands to meet deadlines 
• Demonstrated experience in working collaboratively in a team-based work environment including contributing towards a strong client focused culture 

Getting a great job working with the best is just the start. UniSA rewards its staff with a wide variety of benefits such as:  

• Access to great personal development opportunities  
• Generous superannuation contributions of 17%  
• Flexible working conditions including up to 2 days from home per week 
• Various on-site services available at our campuses which may include on-site gym membership  
• A variety of leave arrangements 

Applicants are required to upload a cover letter and resume only. 

Please address your cover letter to Kiara Lalli, Consultant: Recruitment Central. For further information about the position or the recruitment process, please contact UniSA Recruitment Central on +61 8 8302 1700 or via email at [email protected]  using job reference number 6115.  

Applications close: 11:30pm Monday 13 May 2024 

To be eligible to apply for internal positions, you must either identify as an Australian Aboriginal Person, or be a current UniSA continuing, fixed-term or casual staff member at the time the position is advertised and have the legal right to work in Australia for the term of the appointment. 

Pursuant to the Child Safety (Prohibited Persons) Act 2016 (the Act) and the Child Safety (Prohibited Persons) Regulations 2019 (the Regulations), this position has been deemed prescribed. This role will require the successful candidate to hold a current Working with Children Check.  

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Applications must be lodged online, please note UniSA does not accept applications via email.

UniSA is committed to developing a diverse workforce and a constructive enterprising culture in which everyone can thrive.

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