Admissions Officer

Job No.: 663171

Location: Clayton campus

Employment Type: Full-time

Duration: Continuing appointment

Remuneration: $78,255 - $89,888 pa HEW Level 05 (plus 17% employer superannuation)

• Onsite and Permanent Opportunity
• Benefits, including on-site child care, gym, medical centre, affordable parking, and generous leave options
• Excellent opportunities for training, development, and professional growth

At Monash , work feels different. There’s a sense of belonging, from contributing to something groundbreaking – a place where great things happen.

We value difference and diversity , and welcome and celebrate everyone's contributions, lived experience and expertise. That’s why we champion an inclusive and respectful workplace culture where everyone is supported to succeed.

Learn more about Monash . 

The Campus Community Division provides a range of high-quality non-academic services to students and staff at Monash. These include Monash Sport, Monash Residential Services, Mental Health Programs, University Health Services, Security and Safer Community Unit.

Monash Residential Services provides a range of on and off‑campus accommodation options and services to students, staff, the business community and short-term visitors to Monash University. For information about the services we provide, please see our website .

The Opportunity

Monash Residential Services are looking for an experienced Admissions Officer for on-site delivery of complex administration. The Admissions Officer coordinates all daily operational aspects of resident admissions. This is achieved by processing all applications for accommodation at Monash Residential Services, managing the highest occupancy levels, providing the focal point for accurate and timely information regarding residency at Monash Residential Services, issuing all invoices for accommodation and related charges, and coordinating debt collection.

Supporting the Admissions Manager, Admission Officers will:

• Act as a source of expert advice to the customer in relation to Monash Residential Services
• Provide high-quality data entry and reports to key stakeholders to facilitate the management and care of residents on campus
• Provide Accounts Receivables advice, support and information to the Research and Revenue Accounting Services staff, faculties/portfolios and external customers
• Plan, participate and provide feedback in relation to a range of Monash Residential Services promotional events such as Change of Preference Day, Monash Open Day, accommodation expos and forums
• Train, monitor and supervise others on standard admissions procedures and policies

To be successful in this role, the right applicant would:

• Deliver exceptional resident experiences at every part of the journey including admissions, arrivals, departures and throughout their stay
• Be an ambassador for MRS, positively representing and promoting our brand over the phone, by email and in person
• Make recommendations to residents in terms of local area, policy and procedures, and other relevant information
• Respond to and collect feedback, concerns or complaints from residents and follow up/report as required 
• Intermediate to advance knowledge of MSExcel would be essential in collating and reporting on data
• Stay on top of systems and procedures, including cash handling, payments and the PMS reservation system

Knowledge of university systems including Starrez, SAP, Callista, G-Suite, Microsoft Office Suite or equivalents is highly desirable.

Diversity is one of our greatest strengths at Monash. We encourage applications from Aboriginal and Torres Strait Islander people, culturally and linguistically diverse people, people with disabilities, neurodiverse people, and people of all genders, sexualities, and age groups.

Join the pursuit of our purpose to build a better future for ourselves and our communities – #ChangeIt with us.

Whilst this role is worked on-site, we have a range of policies in place enabling staff to combine work and personal commitments more easily.

Your employment is contingent upon the satisfactory completion of all pre-employment and/or background checks required for the role, as determined by the University.

At Monash we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role your experience doesn't need to align perfectly with every qualification in this job description, we encourage your application with enthusiasm. 

To apply, simply submit your CV along with a cover letter that addresses your suitability for the role. A document addressing the Key Selection Criteria is not required. Please refer to "How to apply for Monash Jobs ".

Enquiries

Ms Sandra Collins, Admissions Manager, Clayton Residential +61 3 9905 7274

Position Description

 Admissions Officer

Closing Date

Monday 8 April 2024, 11:55pm AEST

Supporting a diverse workforce